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Salford Children's Services Procedures Manual Salford City Council website

3.3.5 Visitors to the Home


This chapter informs staff of the arrangements of regulation and vetting visitors to the home.

Staff have a duty to ensure that all visits to the home are legitimate, authorised and acceptable. Visitors to the home should be regarded as anyone who enters the home who is not a child resident there, or a member of staff employed at the home or temporarily working there.


Recording Procedure


  1. Purpose of Regulation and Vetting
  2. Vetting Procedures
  3. Identification
  4. Visitors to Young People

1. Purpose of Regulation and Vetting

It is essential that staff are aware of the arrangements for regulating and vetting visitors to homes so that children will not be exposed to potential harm. Arrangements for visits should always ensure that children’s rights for security and privacy are not in anyway breached.

2. Vetting Procedures

All volunteer workers, relief and agency staff and people placed in establishments by training schemes, including social work students, must be subjected to police and other checks before being permitted to work in the home.

The Registered Manager should also be advised of any other regular visitor to the home, who is not an official or member of staff. This will include ex-residents who return for regular visits.

3. Identification

All unknown visitors should be asked for identification. This includes officers and members performing Regulation 33 visits, and all people undertaking a specific short term task in the home such as work men or someone reading the electricity meter.

4. Visitors to Young People

  1. Young people should be encouraged to have visitors. Placement Plans should indicate if there is anyone a young person should not see.
  2. Rules about visitors should be clearly defined and recorded and all staff and young people made aware of them. Rules should be reviewed regularly at staff meetings and young peoples meetings and must be justifiable. Parents and young people should receive written information about visiting at the point of admission.
  3. Visitors should be made to feel welcome. They may be confused by different staff and different names. Make this clear. Parents from Minority Ethnic groups may need additional support and encouragement to visit. Consideration will be needed around any cultural or religious issues particularly if English is not a parents first language. Remember this may be the families first experience of a mainly Euro-centric culture. It is appropriate to check out who all visitors are, especially adult visitors.
  4. Young people should be clearly informed if they need to give staff advance notice of visitors. In any case young people should at least let staff know if they have a visitor.
  5. Close relatives, social worker, Connected Person or other significant adults may visit at any reasonable time. It would be useful if staff could state times which are more difficult to manage in their home, e.g. handover, at tea time, and the latest time visitors need to leave.
  6. Other friends of young people may not visit during education time and must leave one hour before bedtime or otherwise agreed.
  7. Each home will need to clarify and inform young people of notice required, and number of friends allowed at any one time.
  8. It may be necessary for young people to ask if a friend can have a meal or stay over. If they do ask, staff must decide if it is safe and manageable and where possible allow the visit to take place. Decisions should not be delayed.
  9. All visitors should be recorded in the daily log and where appropriate mentioned on the appropriate PE sheets. Each visitor should be asked to sign the visitors book.
  10. Whilst homes must agree general rules, the staff on duty at the time of a visit will have the discretion to refuse a visit based on suspicions, concerns or other circumstances. These should be documented on file.